Returns Policy

At Kristaval Keepsakes, we pride ourselves on the quality of our jewelry.  Every piece is carefully inspected to ensure it meets our high standards prior to dispatch.

Our policy is to refund our clients for any items damaged in transit.  If any piece does not reach you in perfect condition and you wish to return it to us, please contact us within 30 days of receipt with details of any damage, providing photographs if possible.  

If you find the piece does not suit you when you get it home, return it to us in the original packaging within 30 days for a refund.

Download and complete the Returns Form together with the address label,  return your piece in the original packaging and a refund will be arranged.